Here you will find an overview of frequently asked questions to our customer service.
General FAQs
We offer various payment methods. Our tip: if a payment method does not work (we rely on checks from external service providers), simply try another one. Our payment methods
For our large product range, we rely on various shipping service providers in order to be able to offer the most favourable shipper for the different shipping conditions (overlength, bulky goods, etc.) for our customers. Our shipping costs chart
How do I know if an item is available for immediate delivery? Every product is marked by us. "In stock" means that the item can be shipped as soon as we have received your payment. With PayPal, BillSAFE, credit card and Sofortüberweisung we can usually ship your item the same day.
We attach great importance to data protection. That is why we offer, for example, the one-click Google Analytics Opt-Out (bottom left in the browser). Why do we still use website analysis tools and tracking as standard? We want to offer our visitors the best possible browsing and shopping experience. To this end, we analyse, for example, the browser settings of our visitors - anonymised, of course, and in compliance with data protection laws. You can find our data protection information here!
Our customer service has always been known for an extremely accommodating and fair service. To the withdrawal form
As soon as we have received your return/complaint, we will check the device. As soon as this has been done, we will take care of your credit note. Please note that it takes a few days for us to check the device. We always strive to process your concerns quickly and properly.
FAQs Spotting scopes
The twilight factor says nothing about the twilight performance. This is a purely mathematical value. Example: 8x56. Here the lens diameter 56 is multiplied by the magnification 8. The root is then taken from the resulting value of 448. So the twilight factor here is: 21.166. It does not matter whether these are expensive premium binoculars or binoculars from a discount store.
The twilight factor says nothing about the twilight performance. This is a purely mathematical value. Example: 8x56. Here the lens diameter 56 is multiplied by the magnification 8. The root is then taken from the resulting value of 448. So the twilight factor here is: 21.166. It does not matter whether these are expensive premium binoculars or binoculars from a discount store.
Anti-reflective coatings (AR coating for short) or also multi-layer coatings are used to suppress the reflection of optical surfaces of lenses, objectives, prisms or plates and to increase the transmission. Lenses and eyepieces with such a coating are referred to as a coating. Such a coating is usually vapour-deposited.
FAQs Binoculars
For birdwatching we recommend the following binoculars. Birdwatching binoculars
It should be noted here that the higher the magnification, the steadier the hand must be. More details can then be seen, but from higher magnifications we recommend the use of a spotting scope. Birdwatching spotting scopes
Your question does not appear in the FAQs?
No problem! Send us your question to info(at)alpenoptics.de and we will try to answer it quickly. This way you will also help other customers who have the same question as you. We thank you in advance for your support.
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